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Terms & Conditions

1. About these Terms

 

Scope of Service: Yurandalli provides counselling and social and emotional wellbeing support. We do not provide emergency or crisis services, medico-legal or forensic reports, or formal psychiatric diagnosis. Where a person’s needs fall outside this scope, we may suggest other services or referrals.

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These Terms and Conditions (“Terms”) govern your access to and use of the Yurandalli website (“Website”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, you should stop using the Website.

 

In these Terms:

  • “Yurandalli”, “we”, “us” and “our” mean Yurandalli counselling practice (based in New South Wales, Australia);

  • “you” and “your” mean any person who accesses or uses the Website.

 

These Terms apply to Website use only. Counselling services you receive from us are subject to separate client agreements and consent forms.

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2. Not an emergency or crisis service

 

Yurandalli is not an emergency or crisis service. Do not use this website or email in an emergency. If you are in immediate danger or need urgent help, call 000 or attend your nearest emergency department. For crisis support, you can contact services such as Lifeline (13 11 14) or Suicide Call Back Service (1300 659 467).

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3. Website information – not personal or medical advice

 

The information on this Website is general in nature. It is intended to provide broad information about counselling, mental health and our services.

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  • It is not tailored to your personal circumstances.

  • It is not a substitute for professional mental health, medical, legal or other professional advice, diagnosis or treatment.

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You should always seek advice from an appropriately qualified health professional about your specific situation. Never disregard or delay seeking professional advice because of something you have read on this Website.

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4. Eligibility and acceptable use

 

You agree that you will:

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  • Use this Website for lawful purposes only.

  • Not do anything that may disrupt or interfere with the operation or security of the Website or its servers.

  • Not attempt to gain unauthorised access to any part of the Website, user accounts, or our systems.

  • Not use the Website to send spam, abusive, defamatory, discriminatory or otherwise harmful content.

 

We may suspend or restrict access to the Website if we reasonably believe you have breached these Terms or used the Website in a way that is unsafe, unlawful or disruptive.

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5. Online contact and booking forms

 

This Website may offer online forms for enquiries and appointment requests.

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  • Submitting a form does not guarantee that we can accept you as a client or offer a particular appointment time.

  • Appointments are confirmed only when we contact you to confirm the booking or send a booking confirmation.

  • Technology issues (e.g. email filters, connection problems) may affect form delivery. If you do not hear from us within a reasonable time, please follow up by phone or email.

 

You are responsible for providing accurate and up-to-date contact details so we can respond.

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If you become a counselling client of Yurandalli, you will also be asked to read and agree to our Client Consent, Privacy & Screening Policy. If there is any difference between that document and these Website Terms, the Client Consent, Privacy & Screening Policy will apply to your counselling relationship with us.

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6. Fees, services and consumer rights

 

Any information on our Website about services, fees or availability is general and may change over time.

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL) and consumer guarantees that cannot be excluded.

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To the extent permitted by law, and subject to your rights under the ACL, we may:

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  • Change or update information about services, fees or availability at any time; and

  • Correct any errors or omissions on the Website without prior notice.

 

Information about cancellations, missed appointments and refunds is set out in our Refunds, Cancellations and Missed Appointments Policy, which forms part of these Terms. By booking or attending an appointment, you agree to that policy.

 

7. Privacy and cookies

 

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and disclose personal information, and by our Accessibility Statement.

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By using the Website, you consent to our handling of personal information in accordance with our Privacy Policy.

The Website may use cookies or similar technologies to improve functionality and security. You can manage cookies through your browser settings, but some features may not work as intended if cookies are disabled.

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8. Intellectual property

 

Unless otherwise stated:

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  • The content on this Website, including text, graphics, logos, icons, images, audio, video, layout and design (“Content”), is owned by us or licensed to us.

  • The Content is protected by copyright and other intellectual property laws.

 

You may:

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  • View the Website in your browser; and

  • Download or print a copy of Content for personal, non-commercial use and for information purposes only.

 

You must not, without our prior written permission (or the permission of the relevant rights holder):

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  • Reproduce, adapt, distribute, publish, display, or create derivative works from any Content;

  • Use any Content for commercial purposes;

  • Remove any copyright, trademark or other proprietary notices.

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9. Third-party links and services

 

The Website may contain links to third-party websites or embed content or services provided by others (for example, maps, booking tools or videos).

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We do not control, endorse or accept responsibility for:

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  • The content, accuracy or security of third-party websites; or

  • Any loss or damage you may suffer by using those sites or services.

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Your use of third-party sites is at your own risk and subject to their own terms and privacy policies.

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10. Website availability and changes

 

We aim to keep the Website available, accurate and up-to-date, but we do not guarantee that:

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  • The Website will always be available, secure, error-free or free from viruses or other harmful components; or

  • The Content will be complete, current or suitable for your purposes.

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We may modify, suspend or discontinue any part of the Website (including any feature or Content) at any time, without notice, where lawful to do so.

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You are responsible for implementing your own precautions to protect your devices and systems when using the Website (such as using up-to-date antivirus software).

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11. Disclaimers and limitation of liability

 

To the extent permitted by law, and subject always to any Non-Excludable Terms under the ACL (consumer guarantees and other rights that cannot be excluded):

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  • The Website and Content are provided “as is” and “as available”, without any express or implied warranties or representations about accuracy, completeness, fitness for a particular purpose or non-infringement.

  • We do not guarantee that the Website will be uninterrupted or error-free, or that it will be free from viruses or other harmful code.

  • We are not responsible for any loss, damage, cost or expense you may incur arising out of or in connection with:

    • Your use of, or reliance on, any information on the Website;

    • Any disruption to or unavailability of the Website; or

    • Any data loss or security incident arising from your use of the Website,
      except to the extent we are required to accept liability under the ACL or other applicable law.

 

Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to the resupply of the relevant services or the cost of having the services supplied again.

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Nothing in these Terms is intended to exclude or limit liability where it would be unlawful to do so.

 

12. Indemnity

 

To the extent permitted by law, you agree to indemnify us and hold us harmless from and against any claims, losses, damages, costs and expenses (including reasonable legal costs) arising out of or in connection with:

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  • Your misuse of the Website;

  • Your breach of these Terms; or

  • Your violation of any law or the rights of any third party, except to the extent caused by our own negligence, unlawful act or wilful misconduct.

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13. Governing law and jurisdiction

 

These Terms and your use of the Website are governed by the laws of Australia.

 

You irrevocably submit to the exclusive jurisdiction of the courts of Australia and the courts that hear appeals from them, and waive any objection to proceedings being brought in those courts.

 

14. Changes to these Terms

 

We may update or amend these Terms from time to time. When we do, we will post the updated Terms on this page with a revised “Last updated” date.

 

By continuing to use the Website after changes are made, you agree to the updated Terms. If you do not agree with the changes, you should stop using the Website.

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15. Contact us

 

If you have any questions or concerns about these Terms or the Website, you can contact us at:

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Last updated: 20.11.2025 

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Acknowledgment of Country

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As a Gamilaraay Murri living and working on Dharawal Country, I acknowledge the Dharawal people as the Traditional Custodians of the lands and waters where Yurandalli is grounded. I honour the strength, wisdom and leadership of Dharawal peoples, and the ongoing connections to Country, language, story, kin and spirituality that continue to thrive here. I pay my deepest respects to Elders past and present, and to the young people who are carrying culture forward in their own ways.

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I also acknowledge my own Gamilaraay kin, Country and ancestors, whose courage, creativity and community care shape the way I walk alongside clients, families and communities. Yurandalli is guided by Aboriginal and Torres Strait Islander ways of knowing, being and doing, and is committed to amplifying First Nations voices, solutions and healing practices. Our work is one small part of the long story of First Nations survival, joy, resistance and renewal.

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© 2025 by RCS-Health - Gamilaraay owned and operated. 

Yurandalli Counselling Wollongong
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