Privacy Policy 

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1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you visit our website, contact us, or attend counselling (in‑person or via telehealth).

As a private counselling service, we handle sensitive information with great care. We follow all relevant

 

Australian privacy laws, including:

• Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

• Health Records and Information Privacy Act 2002 (NSW) and the Health Privacy Principles (HPPs)

By using our website or providing your information, you agree to this Privacy Policy.

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2. Who We Are & How to Contact Us

Practice name: Yurandalli ABN: 61 529 395 719 Location: New South Wales, Australia Website: https://www.yurandalli.com.au Email: admin@yurandalli.com.au

If you have questions about this Policy or how we handle your information, please contact us.

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3. What Information We Collect

We collect different types of information depending on how you interact with us.

 

3.1 Information You Provide Directly

This may include:

• Identification and contact details: Name, preferred name, pronouns, date of birth, email, phone number, address.

• Information you provide when you:

  • Submit a contact or enquiry form

  • Request an appointment or referral

  • Complete intake or consent forms

  • Participate in counselling sessions (in‑person, phone, or online)

• Health and counselling information:

  • Presenting concerns, history, therapy goals

  • Session notes and counselling plans

  • Information about risk, safety, and support needs

Because we are an allied health provider, much of this is health information, which is specially protected under NSW and Commonwealth law.

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3.2 Information Collected Automatically (Website Analytics)

When you visit our website, our hosting and analytics tools may automatically collect:

• IP address and approximate location

• Browser type, device type, operating system

• Pages visited, time spent, date and time of visit

• Referring site (e.g., Google search)

This information is generally de‑identified and helps us maintain website security, performance, and accessibility.

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TWIPLA Analytics

We use TWIPLA to understand website traffic and improve user experience.

• No cookies are used for this purpose.

• TWIPLA does not identify individual users.

• Depending on your location, TWIPLA may not collect any data due to our privacy settings.

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3.3 Cookies & Similar Technologies

Our website may use cookies to:

• Remember your preferences (e.g., accessibility settings)

• Understand how visitors use the site

• Improve security (e.g., spam protection)

You can manage cookies through your browser settings. Some features may not work if cookies are disabled.

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4. How We Collect Information

We collect information when you:

• Submit forms or send an email, message, or SMS

• Speak with us by phone, video, or in person

• Attend counselling (including telehealth)

• Are referred by another provider (with your consent, unless otherwise permitted by law)

 

We may also receive information from:

• Other treating professionals (with consent or as legally required)

• Third‑party service providers such as booking systems or telehealth platforms

 

5. Why We Collect Your Information & How We Use It

We collect, hold, and use personal and health information to:

 

Provide counselling and support

• Assess your needs and risks

• Plan and deliver counselling

• Coordinate care with other providers (with consent)

 

Manage appointments & communication

• Book and confirm appointments

• Send reminders and follow‑up information

 

Practice management & quality assurance

• Maintain accurate clinical records

• Support supervision and clinical governance

• Improve services using de‑identified data

 

Meet legal and professional obligations

• Comply with privacy, health, child safety, and record‑keeping laws

• Respond to subpoenas, court orders, or lawful directions

 

6. Confidentiality, Disclosure & Legal Limits

We take confidentiality seriously. However, we may need to disclose information without consent if:

• There is a serious or imminent risk of harm to you or others

• We are legally required to report concerns about a child or young person

• We receive a court order, subpoena, or lawful request

• It relates to serious complaints, incidents, or insurance matters

Where safe and appropriate, we will discuss this with you beforehand.

 

7. Website Analytics, Third‑Party Services & Social Media

Our website may use third‑party services for hosting, security, analytics, and embedded content. These providers may process technical data to help us:

• Secure the site

• Monitor traffic and performance

• Improve functionality

If you use social media links or buttons, those platforms may collect information according to their own privacy policies.

 

8. How We Store Your Information

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes:

• Encrypted connections

• Role‑based access controls

• Confidentiality obligations

• Regular backups

• Secure destruction or de‑identification when no longer needed

Information may be stored in secure Australian systems or reputable cloud services (in Australia or overseas).

 

9. How Long We Keep Your Information

We keep information only as long as necessary to:

• Provide counselling

• Meet legal and professional record‑keeping requirements

• Manage complaints or legal claims

When no longer required and legally permitted, information is securely destroyed or de‑identified.

 

10. Your Rights to Access & Correct Information

You may request:

• Access to the information we hold about you

• Corrections if the information is inaccurate, incomplete, or outdated

We may need to verify your identity. In limited cases, we may refuse access (e.g., if it poses a serious risk). If so, we will explain why and outline your options.

 

11. Data Breaches

If a data breach occurs, we will:

1. Contain and assess the breach

2. Reduce the risk of harm

3. Notify you and the Office of the Australian Information Commissioner (where required)

 

12. Children & Young People

When working with children or young people, we:

• Consider capacity, consent, and involvement of parents/carers

• Prioritise safety and wellbeing

• Explain confidentiality in age‑appropriate ways

• Seek the young person’s views where appropriate

 

13. Third‑Party Websites

Our website may link to external sites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

 

14. Complaints or Concerns About Privacy

If you have a privacy concern, please contact us and include:

• What happened

• How it affected you

• What you would like us to do

 

If you are not satisfied, you may contact:

1. Office of the Australian Information Commissioner (OAIC)

2. Information and Privacy Commission NSW (IPC)

3. Other relevant regulators, depending on the issue

 

15. Changes to This Privacy Policy

We may update this Policy to reflect changes in services, technology, or legal requirements. The latest version will always be available on our website.

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Last updated: 20 November 2025