Feedback & Reviews Policy

Why Your Feedback Matters

Feedback helps us improve the quality, accessibility, and safety of our counselling and mental health services. Sharing feedback is always optional and completely up to you.

Your Choice Will Not Affect Your Care

Whether you choose to provide feedback or not, it will not impact:

your access to counselling or therapy
fees or scheduling
referrals
your therapeutic relationship

We do not offer incentives or rewards for reviews or testimonials.

Protecting Your Privacy

Your privacy is important. Before leaving feedback, please keep in mind:

Public reviews are not anonymous. Platforms like Google may show your name, photo, or other identifying details.
Avoid sharing personal information in any feedback (public or private). This includes names, workplaces, events, diagnoses, or anything that could identify you or someone else.
We maintain strict confidentiality and will never confirm whether someone is a client of our practice.

How to Provide Feedback

Option A: Anonymous Private Feedback (Recommended)

You can share anonymous feedback through our secure form: Feedback | Yurandalli

The form is designed to avoid collecting identifying information.
Please avoid including personal details unless you would like a response.
Anonymous feedback helps us improve our counselling services and client experience.

Option B: Public Google Reviews (Optional)

If you’re comfortable being visible online, you may leave a public review here: Google Reviews: https://g.page/r/CRGsukebLEjzEAl/review

How We Respond to Public Reviews

To protect confidentiality, we generally do not respond to public reviews. If we do respond, it will be brief and generic, without confirming any therapeutic relationship.

If a review includes sensitive or identifying information, we may:

request that the reviewer edit their post
request moderation or removal from the platform

Understanding Reviews & Counselling Outcomes

Reviews reflect individual experiences. Counselling outcomes vary depending on:

personal needs
circumstances
engagement
service fit

No review can guarantee a specific therapeutic outcome.

Concerns, Complaints, or Urgent Issues

Public reviews are not suitable for urgent concerns or complaints.

If you have a concern about your care, please contact us directly:

Webform: Feedback | Yurandalli
Email: admin@yurandalli.com.au
Phone: 0485 901 823

If someone is at immediate risk, call 000 or attend your nearest emergency department.

Regulatory Information

Advertising rules for health services and registered professionals may limit how testimonials can be used. Where restrictions apply, we comply fully. This may include:

not publishing testimonials on our website
relying only on platform‑hosted reviews or private feedback for quality improvement

Questions About Feedback or Privacy?

If you’d like to discuss feedback options or privacy considerations, contact us at: admin@yurandalli.com.au

Last updated: [26.12.2025]Practice: Yurandalli Counselling & Consulting Services (“the Practice”, “we”, “us”)