Professional and Lived Expertise
Service Description
Our counselling service is open to all and designed around you. We use evidence-based approaches and regularly measure outcomes so you can see what’s working and feel confident in your progress. Sessions are person-centred, we move at your pace whilst also facing into challenges, focus on what matters most to you, and work together on clear, achievable goals. If you’re ready for support that is respectful, inclusive, challenging and grounded in what the research shows really helps, reach out to arrange a brief conversation or schedule your session.
Cancellation Policy
Appointments are reserved especially for you, so we require at least 24 hours’ notice for cancellations or rescheduling. If you cancel more than 24 hours in advance, no fee applies and any pre-paid amount can be refunded or moved to another date. Cancellations made with less than 24 hours’ notice, or missed appointments without notice, may incur a late cancellation or no-show fee up to the full session cost, with pre-paid fees forfeited. However, in cases of serious or unexpected circumstances, such as illness, emergencies, caring responsibilities, cultural obligations, or technology failures, we may reduce or waive these fees at our discretion, provided you contact us promptly. Full details are available in our Refunds, Cancellations and Missed Appointments Policy on our website.