Counselling Service Confidentiality Agreement
Welcome to Yurandalli counselling service. We are committed to providing a safe, confidential, and supportive environment. Please read the following agreement carefully to understand our confidentiality policy and the limitations therein.

Confidentiality
Your privacy is of utmost importance to us. All information shared during counselling sessions is confidential and will not be disclosed to any third party without your explicit consent, except under the following circumstances:

1. Risk of Harm: If there is a risk of harm to yourself or others, we are legally obligated to report this to the appropriate authorities.
2. Legal Requirements: If required by law (e.g., court orders, subpoenas), we must provide the necessary information.
3. Professional Supervision: To ensure high-quality care, counsellors may discuss cases with their supervisors. In such instances, your identity will remain anonymous.
4. Child Protection: If there is a concern about the safety or well-being of a child, we must report this to child protection services.

Storage of Information
All counselling records are securely stored in a manner that protects your confidentiality. Electronic records are kept in encrypted files, and any paper records are stored in locked cabinets. Only authorised personnel have access to these records.

Non-Crisis Service
Please note that this counselling service is not a crisis service. If you are in imminent danger, please contact emergency services immediately by calling 000. For non-emergency crisis support, please reach out to the following services:

• Lifeline: 13 11 14
• 1800RESPECT: 1800 737 732
• 13YARN: 13 92 76
• Kids Helpline: 1800 55 180

 

Your understanding and acceptance of these terms are crucial for us to provide effective counselling support. If you have any questions or concerns regarding this agreement, please discuss them with your counsellor.​

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The following information is for Victim Service Counselling Clients Only 

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Missed Sessions Policy
To ensure fairness and accountability in managing our time and commitment to your counselling journey, the following policy applies:

Session cancellation must occur at least 24 hours prior to your scheduled session. VCS covers up to two missed sessions at half the regular rate of $120. In addition, I will offer an extra two missed sessions with no financial penalty. This allows for a total of four (4) missed sessions. Beyond this, I will no longer be able to provide counselling, and you will need to find a new counsellor via the VCS website. 

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Transparency in Session Usage
Your 22 VCS hours are tracked in 30-minute intervals. Note the following details:

• 15 minutes of each session are allocated for administrative tasks.

• Sessions range from a minimum of 30 minutes to a maximum of 2 hours.

• Standard sessions typically run for 30 to 45 minutes. If you require a longer session, this must be arranged in advance or agreed upon during the session itself.

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Information Shared with VCS NSW
For transparency and administrative purposes, the following information is shared with VCS:

• Your name.

• Date and time of sessions or missed sessions.

• Details when you request an injury report.

• End-of-session reports.

• Any other administrative tasks requested by you or VCS.

• Contact Information

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If you have any questions, please feel free to contact me or the VCS Counselling Admin Team. We are here to support you.